Frequently Asked Questions
Everything you need to know about our timeless timepieces.
Are Orient watches covered by a warranty?
Yes, all Orient watches purchased through our official store come with a one-year limited international warranty covering manufacturing defects.
How should I maintain my mechanical or automatic watch?
To ensure longevity, we recommend servicing your movement every 3-5 years, avoiding strong magnetic fields, and ensuring the crown is fully screwed down before water exposure.
What is your return policy for timepieces?
We offer a 30-day return policy for watches in their original, unworn condition with all protective films, tags, and packaging intact.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. Shipping costs and delivery times vary by location and are calculated at checkout.
How can I verify the authenticity of my Orient watch?
Every authentic Orient watch features a unique serial number on the case back and arrives with an official warranty booklet and branded presentation box.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and select buy-now-pay-later options depending on your region.